Terms & Conditions

Rules For Renters

1. A 50% NON-REFUNDABLE deposit is required to reserve a tent and/or equipment. Changes can be made, if available, 72 hours prior to delivery. If a tent order is canceled, the deposit cannot be applied towards other tents or equipment.

2. Only Signature Event Rental Employees are allowed to move our tents. NO EXCEPTIONS! We cannot move the tent once the crew has begun to layout or set up the tent. The client is responsible to be present at the site at the prescheduled time to place the tent. If the tent has to be moved, or if the client is not on site at the scheduled time, there will be an additional charge applied.

3. Never untie stake lines, guy ropes or unfasten web ratchets. These lines are an integral part of the structural safety of the tent.

4. Never remove any poles from the tent. To do so severely weakens the structural stability of the tent.

5. Never put any nails, staples, wire or any other object through the fabric of the tent or sidewall. Never use paint, marker, crayon or any other type of marker on the fabric of the tent or sidewall. Never cook or grill under the tent per Fire Marshal Codes. Additional cleaning/repair charges will apply.

6. If client removes the sidewalls, fold them and put in a dry place. Do not allow the sidewall to drag along the ground or asphalt.

7. Prior to Signature Event Rental’s arrival for takedown/pickup, please remove all decorations, tape, twine, rope and any other items that do not belong to Signature Event Rental. We are not responsible for any items left attached to our equipment or products.

8. “Delivery is defined as loading dock, ground level accessible by our trucks.” Any other situation will incur additional labor charges. Request a site visit to have exceptional situations evaluated.

9. All tables and chairs must be folded and stacked as they were on delivery. Setup and knockdown of tables and chairs is available for an additional labor charge. Prior arrangements BEFORE delivery or additional labor charge on top of standard setup and takedown charges will incur.

10. All linens must be shaken off and be free of food, confetti or any other items. Linens must also be dried out before being placed in the mesh bags for return. Linens that are returned soiled, contain mildew or are damaged, will incur a cleaning fee and/or additional charges. Missing linen will incur full replacement cost.

11. Client is responsible to mark any PRIVATE underground water, septic, sprinkler, electric, cable, phone lines and other obstacles. Signature Event Rentals is not responsible for any damage to any PRIVATE underground water, septic, sprinkler, electric, cable, phone lines, or other utilities or structures that are NOT MARKED prior to our arrival for setup.

12. Public water lines are considered PRIVATE from meter to house.

13. Signature Event Rentals is responsible to call Miss Utility to have all PUBLIC lines marked as long as there is at least 4 days notice. Otherwise, we must use water barrels or anchoring system at an additional cost to client to secure the tent.

14. The client is responsible for getting any necessary county/city permits, such as building, fire, staging, etc. for any tents 900 square feet or more. Signature Event Rentals can provide that service with at least a 14 day advance notice, for an additional labor fee plus cost of all permits required for tent(s). We require a reasonable amount of time for setup in order to have all work completed prior to all inspections. Signature Event Rentals will provide safety packages that are required for all permitted tents at an additional charge.

15. EVACUATE all tents if wind speed exceeds 30 mph. Depending upon ground conditions in high winds, ropes, straps, stakes, and tent tops may cause bodily injury.

16. Client is responsible to give RULES FOR RENTERS to all Festival Chairpersons, coordinators or contracted representatives of said event and is responsible for passing theses rules all to all vendors or parties involved with the said event.


  • Double count and check equipment for damages upon pick-up.
  • All broken items must be returned for the Damage Waiver to apply. Missing items will be charged at the full replacement cost.
  • Arrangements must be made in advance if client cannot return rental items by designated date on contract, otherwise additional charges could apply.
  • If Signature Event Rentals has to complete a one way pickup of equipment, current delivery/pick-up charges to location of event will be charged. 


Signature Event Rentals provides a variety of party rental equipment and event staff as requested. By checking the “I have read the Terms of Use Statement” box on the checkout page for booking an event, you accept the following terms and conditions.

  1. Services and Support
  • The equipment will only be rented to a person/company who can form a legally binding contract under applicable law. Signature Event Rentals will not allow any individuals under the age of 18 to sign the Rental Agreement. Guests who will be using the Equipment may be of any age with adult supervision.
  • Payment for Equipment will be made by a valid credit card accepted by Signature Event Rentals, unless other payment arrangements have been made between you and Signature Event Rentals Manager. You hereby authorize Signature Event Rentals to charge your credit card for the deposit amounts when you book your event. No event date or time will be saved until down payment is received.
  • If Equipment becomes unavailable, Signature Event Rentals will contact the customer and provided the option to replace Equipment with a similar item of equal or greater value, or cancel the Equipment and refund fees paid for the unavailable Equipment.
  • Signature Event Rentals will make sure all Equipment delivered to the customer are clean, operational and without defect, however we cannot guarantee that Equipment will look consistent to the colors and styles as shown on Signature Event Rentals website due to the number of different Equipment manufactures styles.


This equipment rental agreement is between the renter Signature Event Rentals and the Customer (hereinafter “Customer”). In addition to the terms below, and the operation guidelines on each rented Equipment, the Customer agrees to supervise the operation of any rented Equipment and further agrees to be responsible to Signature Event Rentals for any loss or damage to the Equipment and for its return in the same condition in which received, except for ordinary wear. Such responsibility shall amount to the replacement or repair cost of the Equipment at the time it is lost or damaged, plus an administrative fee and Signature Event Rentals related losses, such as, but not limited to, loss of use, appraisal fees or costs of recovery. Before signing this contract, The Customer agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Customer’s full satisfaction and understanding.

  1. Delivery/Operation:

By paying for delivery the Customer granted Signature Event Rentals staff the right to enter the property address specified by Customer for the delivery and return of the rented equipment at approximate times. The Customer agrees to provide one dedicated electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 50 feet of each unit, unless Customer also is renting generators from Signature Event Rentals. No electrical cords or power splitters are to be used. If the blower stops or the air pressure is low, remove all users immediately, restrict access to the Equipment and check on the problem. Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping. The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit. Circuit breakers should also be checked.

  1. General Rules for Safe Operation:

Equipment will be anchored initially by Signature Event Rentals staff and the anchors MUST NOT be removed during period of use. Equipment shouldn’t be moved by Customer after placed by Signature Event Rentals staff. Never use during high winds, gusty winds, thunderstorms or lightening. The Equipment can turn over in high winds, even if anchored, and this could result in severe injuries to the users. Do not resume use until adverse weather conditions have ceased. Always follow the manufacturer’s guidelines located on the Equipment itself.

  1. Additional Safety Rules:

Before using the Equipment, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play outside of the Equipment’s intended use (climbing the outside or inside walls of the unit, columns, netting or roof of unit). Always follow the number of riders and rules posted on the Equipment itself. Do not plug or unplug the motor repeatedly as this will cause the motor to burn up and you will be responsible for any resulting damage. Always have an adult present, who has reviewed and understands both this contract and the rules posted on the Equipment itself, who can supervise the users. Never allow the users to be unsupervised in or around the Equipment. Never allow more users than the maximum number of users per age group as described within this rental agreement and on the Equipment itself. Never place a hose or water on or into the Equipment unless authorized by Party HeadQuarters, Inc. Do not allow horseplay on, in, or around the Equipment. Always follow the directions for use on the Equipment itself. Only children of the same age group are to play on the Equipment at the same time. The maximum number of users in each age group is as follows:

Breakdown By Age Under 5 Yrs. 6-8 Yrs. 9-13 Yrs. 14-18 Yrs. Adults
Bouncers, Combos, Small Units 8-10 8 6 4 2
Large Units 12-16 12 10 8 6
Slides 6-8 6-8 6 3-5 2
  1. Additional Terms of Rental Agreement:

Signature Event Rentals is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise on customer’s event day and no charges or fees will be reimbursed as a result. The following items are not allowed on or around the Equipment silly string or similar items, such as, but not limited to, food, drinks, confetti, foam or trash at any time. Silly string and like objects will cause permanent damage to the Equipment and Customer will be responsible for the full replacement value of the rented unit and/or assessed a $100 cleaning fee if the Equipment is determined not to be permanently damaged. Customer agrees that the Equipment rented is for Customer’s own use and said Equipment is not be loaned, sub-let, mortgaged or in any other manner disposed of by Customer.

  1. Hold Harmless Provisions:

Customer agrees to indemnify and hold Signature Event Rentals harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the rented Equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Customer hereby releases and holds harmless Signature Event Rentals from injuries or damages incurred as a result of the use of the rented Equipment. Signature Event Rentals cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, acts of nature, or other conditions beyond its control or knowledge. Customer also agrees to indemnify and hold harmless Signature Event Rentals from any loss, damage, theft or destruction of the equipment during the term of the rental and any extensions thereof.

  1. Disclaimer of Warranties:

Customer agrees to immediately cease use of the Equipment and contact Signature Event Rentals staff if any of the Equipment develops any indication defect or improper working conditions. Customer agrees to use the Equipment at Customer own risk.

  1. Payments:

A 50% deposit is required to reserve Equipment. The balance is due 3 days before rental date. Any special payment arrangements must be paid in full before setup of Equipment begins.

  1. Refund Policy:

Events are fully refundable if canceled at least 14 days prior to rental date. If canceled between 3-13 days prior to rental date, a store credit for 6 months will be given. Canceled events within 24 hours of rental date are non-refundable.

  1. Breach/Indemnity/Arbitration:

In the event the Customer breaches any of the terms of this rental agreement, that Customer will pay for all consequential damages and further indemnify Signature Event Rentals for all costs incurred by Signature Event Rentals incurred in enforcing the terms of the rental agreement or in defending any claim or lawsuit arising out of the operation of said Equipment, including the amount of any judgment, attorney’s fees and costs. If Signature Event Rentals determines, within its own discretion, that Customer has failed, in any way, to observe or comply with the conditions of this rental agreement, Signature Event Rentals may exercise any of the following remedies: termination of this rental agreement; reenter property and retake the Equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said Equipment or monies; and/or pursue any additional remedies available it by law.