Faqs

Q: Does the price include set up and delivery?

A: No, due to our large delivery and setup area it is not possible to provide an all – inclusive flat rate.

Q: What is the Rental time, and does it include your set-up time?

A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We’ll accommodate any special circumstances you might have. Just call us. We arrive early to set-up so you get the entire rental time to play.

Q: When do you set-up?

A: Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We’ve received some really dirty rental Equipment from other companies in the past. Are they always dirty?

A: No. All rental Equipment should be clean when you get it. Signature Event Rentals cleans and disinfects after every rental. When considering a rental company, ask yourself if it is important that the children play on clean, safe equipment. If the price is too good to be true… well you know the rest.

Q: Do we have to keep it plugged in the entire time?

A: Yes, the blower keeps air in the inflatable unit the entire time and once unplugged they deflate. That’s why we require an outlet within 100′ of the unit or a generator.

Q: What are the power requirements?

A: Most of our rental items use a regular electrical outlet. The most important thing is that the outlet is dedicated to the rental, meaning no other devices are plugged in. This is to ensure that the power is consistent and won’t be interrupted by a circuit overload. If you are renting multiple items, we may need several options to plug in. If too many items are plugged in, the circuit breaker could “trip”, causing power loss.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must either rent a generator or check with the park to see if they have electricity. For your convenience we can rent generators for your event at a reasonable cost.

Q: What payments do you take?

A: Cash, All Major Credit Cards, Money Orders, Cashier’s Checks & PO’s (Purchase Orders)

Q: Do you require a deposit?

A: Yes all orders require a 50% deposit in order to guarantee date and exact equipment.

Q: How big are the inflatable rentals?

A: Our smallest unit, the bounce house is 15’x15′. Please note the space required for each rental (listed near the large picture). Some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4′ access to the area where it will be set up. The jumps can weigh up to 1000 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (Best for the kids & Equipment), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no, you are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: Is Signature Event Rentals License and Insured?

A: Yes for both as we take safety very seriously and choose the best coverage for our industry. Remember, reputable companies carry insurance, so don’t be afraid to ask for an insurance certificate when you are shopping around.

Q: What kind of supervision is necessary?

A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit or the unit become unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional fee.

Q: What about rain and bad weather?

A: Please keep in mind that inflatables and equipment cannot be operated in wind over 20mph. Rain will not damage the equipment, but depending on the item may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave our warehouse to travel to your event. Simply call us at least two business days (Mon-Fri, 9am – 4:30pm) before your event to let us know you need to reschedule.