Faqs

Q: I have created a “WISH LIST” on your website. Now What?

A: The wish list feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed nor can it confirm availability. Once you have finished your wish list and requested a quote, an Signature team member will contact you within one business day. If your event will take place within one week, please call us at (540) 699-2936 instead of submitting a wish list. This is the fastest way to confirm availability of your requested items.

Q: How far in advance should I reserve the equipment I need for my event?

A: We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.

Q: I am ready to make a reservation.  How do I go about placing an order?

A: When you are ready to place your order, call our office at (540) 699-2936. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit.

Q: Do I need to clean the rentals before I return them?

A: If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the black linen bag(s) provided.

Q: How long is the rental period?

A: In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.

Q: Is a deposit required?

A: Upon reserving, we will ask for a 50% non refundable deposit. We accept all four major cards. Payment is due in full prior to delivery.

Q: Can I make changes to my order without being penalized?

A: Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final changes should be made a minimum of seven business days prior to the delivery date.

Q: What if I have to cancel my reservation?

A: All rental items require a non-refundable 50% deposit.  The reason for this is once you place the order the items are reserve from our inventory for you and cannot be rented out to any other customer.

Q: What is the charge for delivery?

A: Delivery fees start at $50 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.).

Q: Do you offer customer pick-up?

A: Yes. Customer pick-up is available. You are required to have a vehicle or trailer to securely fasten the rental items.  Items that require Signature’s crew to setup (tents, inflatables, dancefloors, etc.)

Q: What time will my rentals arrive?

A: Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.

Q: Do I have to be home when you deliver or pick up my rentals?

A: Yes.  Someone needs to be on site that is authorized to sign and explain to the crew where the items will be setup or staged.  You do not need to be present during pickup as long as we have a prior agreement and access to the property.  You are still liable that all equipment is accounted for and not damaged upon pick-up.

Q: Does your delivery fee include set-up?

A: Items that require assembly such as tents, stages, and dance floors include set-up and tear-down in the rental fee.  Set-up of tables, chairs are available for an additional fee of $2.00 per table, $0.50 per plastic folding chair, $1.00 per wood folding or chiavari chair.  These arrangements must be made prior to delivery, on a case by case basis if time and labor permits. A site plan/drawing must be provided, and it is highly encouraged that a representative from the event be on-site for set-up. Set-up of items other than tables and chairs are not available.

Q: What happens if we are required to have everything out of the venue immediately after the party?

A: After hours or Sunday pick-ups can be arranged for an additional fee.

Q: What happens if we damage a piece of rental equipment while it is in our possession?

A: If you opt for our Equipment Protection Plan, most accidental damage will be covered. Otherwise, you will be charged the replacement cost of the damaged or missing items.

Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!

Q: Do I get my money back if I do not use the equipment?

A: Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Q: What is the Rental time for inflatables, and does it include your set-up time?

A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We’ll accommodate any special circumstances you might have. Just call us. We arrive early to set-up so you get the entire rental time to play.

Q: When do you set-up the inflatable?

A: Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We’ve received some really dirty rental Equipment from other companies in the past. Are they always dirty?

A: No. All rental Equipment should be clean when you get it. Signature Event Rentals cleans and disinfects after every rental. When considering a rental company, ask yourself if it is important that the children play on clean, safe equipment. If the price is too good to be true… well you know the rest.

Q: Do we have to keep the inflatable plugged in the entire time?

A: Yes, the blower keeps air in the inflatable unit the entire time and once unplugged they deflate. That’s why we require an outlet within 100′ of the unit or a generator.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must either rent a generator or check with the park to see if they have electricity. For your convenience we can rent generators for your event at a reasonable cost.

Q: What payments do you take?

A: Cash, All Major Credit Cards, Money Orders, Cashier’s Checks & PO’s (Purchase Orders)

Q: Do you require a deposit?

A: Yes all orders require a 50% deposit in order to guarantee date and exact equipment.

Q: How big are the inflatable rentals?

A: Our smallest unit, the bounce house is 15’x15′. Please note the space required for each rental (listed near the large picture). Some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What surfaces do you set up the inflatbales on?

A: We can set up on Grass (Best for the kids & Equipment), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.

Q: Are we responsible for the inflatable if it gets a tear or damaged in any way?

A: Yes and no, you are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: Is Signature Event Rentals License and Insured?

A: Yes for both as we take safety very seriously and choose the best coverage for our industry. Remember, reputable companies carry insurance, so don’t be afraid to ask for an insurance certificate when you are shopping around.

Q: What kind of supervision is necessary for the Inflatable?

A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit or the unit become unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional fee.

Q: What about rain and bad weather for the inflatable?

A: Please keep in mind that inflatables and equipment cannot be operated in wind over 20mph. Rain will not damage the equipment, but depending on the item may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave our warehouse to travel to your event. Simply call us at least two business days (Mon-Fri, 9am – 5:00pm) before your event to let us know you need to reschedule.